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Showing posts from September 9, 2013

Eight Tips to Better Manage Your Employees

"The floggings will continue until morale improves!"

I have a friend who manages a retail store for a large national chain who is miserable in her job.

Why?

She can't figure out how to manage her employees, and through them, the business.  She's always weeks and months behind in reports, and lives every day in a panic to get caught up on her own work.  She complains bitterly about the number of hours and late nights she puts in.

And she has no one to blame but herself.

She was promoted to the position of manager because of her solid performance in customer service and her deep knowledge of the company's products, services, standards, and procedures.  Yet she's failing as a manager and suffers from it because this company provides little if any training in how to manage the employees of an individual store.

Whether it's a small business with one or two employees or a single location of a large chain with hundreds, the challenge for the manager is the same:…