Want a customer service employee who will drive you completely stark-raving nuts with their rude behavior? Go with the candidate with the best credit score. Really. That is the conclusion of Jeremy Bernerth; LSU Assistant Professor in the E. J. Ourso College of Business Daniel Whitman; Shannon Taylor of Northern Illinois University; and H. Jack Walker of Texas Tech University in a study published in the Journal of Applied Psychology. You want a jerk of a customer service rep who will drive away customers? Hire the guy or gal with a great credit score. Want an effective, warm communicator whom your customers will love? You got it. The one with the so-so credit score. Here’s what led the researchers to this conclusion: " With regards to personality and credit -- it makes sense that conscientiousness is related to good credit, but what was really interesting was that agreeableness was negatively related to your credit score ," said Jeremy
The basics of starting and succeeding with a business of your own during our pandemic based on the latest research.