Ms. Chiara Amati M ost business management books and classes teach that good leaders and managers are authentic, open and honest. Now a study published January 10, 2012 reports that many managers "fake it" and put on positive, encouraging emotions to ensure employees perform well in their jobs. This is the key finding of a doctoral study conducted by psychologist Chiara Amati of Edinburgh Napier University. " Faking it seems to be part of good people management ," Amati reports. According to Amati, "Managers who spoke to me reported feeling obliged to monitor their public displays of emotions in order to manage staff performance and maintain good working relationships with their team. It is more important for managers to deploy influencing skills to get people to do things; they simply do not have the authority to command unconditional respect." A further finding of the study suggests that female managers may need to contrive thei...
The basics of starting and succeeding with a business of your own during our pandemic based on the latest research.