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Showing posts from February 22, 2013

Happy Employees equals Happy Customers, Greater Profits

Below are five articles reprinted from Science Daily on how keeping your employees happy improves your customer's satisfaction and your business's bottom line.  It's proof of the old business saying, "your employees will treat your customers the way you treat them." 

~ Jim
1.  To Boost Customer Satisfaction, Pay Attention to Employee Job Satisfaction
Science Daily, June 1, 2011 — Previous studies have shown that customer satisfaction plays a key role in the health and future success of any company. When customers are satisfied, they keep coming back to the same store and invite their friends to do the same. Now, a new study from the University of Missouri has found that CEOs who pay attention to employees' job satisfaction are able to boost both customer satisfaction and the number of customers that intend to purchase products from the store.

"You might think that as an owner, you only need to pay attention to the customers, providing them with what they w…